![]() To be an excellent team player, you will: You are part of a service delivery system. The secret of a food & beverage service operation’s success is that everyone works together‐as a team to Team work is critical to service success! ∙ Knowledge of food and drink (your product) ∙ Creating a friendly atmosphere where guests can enjoy themselves.Įssential attributes of Food & Beverage service personnel Make each guest’s dining experience exactly what he or she wants it to be, and who strives to exceedĪs a member of the Food & Beverage Service team in a restaurant, you are responsible for: A betterĭefinition might be: A food and beverage service employee does everything possible, within reason, to While this definition is technically correct, it leaves out the heart of an F&B staff’s job. Here is an example of organizational structure of food & beverage service dept of a hotel:Īn F&B person in a hotel/restaurant could be simply defined as someone who takes and serves guest’s To carry‐out all the functions, involved in service, people are placed with different duties and responsibilities. In any typical food & beverage service operation, a number of people are working together to serve the guest or customer. The People responsible for service quality guest service Most of what you need to know about Serving Food and Beverages
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